Before returning a product, you must obtain an RMA (Return Merchandise Authorization) number from TechnoDealsUSA’s RMA department by filling the RMA request form and emailing or faxing it to us at 407-265-3982. Another option is to contact us by phone or via live chat to obtain an RMA#. Our RMA department will process the request and issue an RMA# if the product is eligible for return. We must receive all items being returned within ten days otherwise RMA will be voided. After 30 days it is under manufacturer warranty if one exists. Manufacturer's warranties vary by product category. Some products are not returnable if opened. We do not charge any restocking fee for damaged (DOA) products or if we make a mistake on the shipment.However, the customer pays the return shipping charge to TechnoDealsUSA and TechnoDealsUSA will pay the shipping back to you.
Please notify us immediately if you receive damaged merchandise. If the damage is visible, then call us and refuse the order. We ensure most orders.
- You may return most of our products within 30 days of delivery for a full refund.
- Returns may be subject to a 20% restocking fee if there is nothing wrong with the product.
- We do not take any products back if the customer physically damages to it.
- All replacements are shipped via FedEx ground unless otherwise indicated.
- Shipping and handling cost and other additional charges are non-refundable.
- If there is extensive damage to an item upon delivery, call a Customer Service Representative or via return request form.